At BW Pet Treats, we are committed to safeguarding and preserving your privacy when visiting our website, placing an order, or communicating with us. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (GDPR).
1. Information We Collect
When you visit our website or place an order, we collect certain personal data to provide you with the best possible service. The information we collect includes:
- Personal Information: This includes your name, email address, billing and shipping address, and contact details. We collect this information when you place an order, create an account, or contact us via email.
- Payment Information: We use Stripe to process payments. When you make a purchase, your payment details (such as credit/debit card information) are securely processed by Stripe. BW Pet Treats does not store your payment card details.
- Order Details: This includes information about the products you purchase, order value, and transaction details.
- Technical Data: We collect information such as your IP address, browser type, and browsing behaviour on our website to help us improve our services and website performance.
2. How We Use Your Information
We use your personal data for the following purposes:
- Order Processing: To process and fulfil your orders, including sending order confirmations, shipping products, and providing customer support.
- Payment Processing: Payments are securely processed by Stripe, and we may share necessary information with them to complete transactions.
- Communication: To respond to enquiries, provide customer service, and send notifications related to your order.
- Improvement of Services: To improve our website, services, and the user experience based on your usage patterns and feedback.
- Legal Compliance: To comply with any legal obligations (e.g., accounting, taxation, or fraud prevention).
3. Sharing Your Information
We respect your privacy and will not share your personal information with third parties, except in the following cases:
- Payment Processing: We share your payment information with Stripe to process your transaction securely.
- WooCommerce: We use WooCommerce to power our online store, and certain information (e.g., order details and your contact information) will be shared with WooCommerce to facilitate order fulfilment.
- Service Providers: We may share your information with service providers who assist us in running our business (e.g., hosting services, email providers), but only to the extent necessary to provide the service.
- Legal Requirements: We may share your data if required by law or in response to legal requests, such as court orders.
4. Payment Security
We do not store any payment card information on our website. All payment transactions are processed securely by Stripe, a trusted third-party payment processor. Stripe complies with PCI DSS (Payment Card Industry Data Security Standards) to ensure your payment information is handled securely.
For more information on how Stripe handles your data, please refer to Stripe’s privacy policy: Stripe Privacy Policy.
5. Cookies
Our website uses cookies to enhance your browsing experience and collect data on how you use our site. Cookies are small text files placed on your device to help us track website performance and improve functionality.
You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
6. Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. For example, we retain order information for tax and legal reporting purposes.
7. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data under certain circumstances.
- Objection: You can object to certain processing activities, such as marketing communications.
- Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at bwpettreats@gmail.com.
8. Data Security
We take the protection of your personal data seriously. We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, alteration, or loss. However, no internet-based system is 100% secure, so we cannot guarantee the absolute security of your information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at bwpettreats@gmail.com.