Welcome to BW Pet Treats! By using our website and purchasing products from us, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Information
BW Pet Treats offers natural pet treats for sale online through our website. We are committed to providing high-quality products and excellent service to our customers. These terms govern your use of our website and your interactions with our business.
2. Orders
- Order Process: By placing an order on our website, you are making an offer to purchase a product subject to these terms. All orders are subject to availability and confirmation of the order price.
- Order Confirmation: After placing your order, you will receive an email confirming your order details. If there are any issues with your order (e.g., stock availability), we will notify you as soon as possible.
- Prices: All prices listed on the website are in GBP and include VAT (where applicable). We reserve the right to change prices at any time, but any such changes will not affect orders that have already been placed.
3. Payments
- We accept payments via credit / debit card.
- Full payment must be made at the time of placing your order.
- Your payment details will be processed securely, and we will not store any payment card information.
4. Delivery
- Shipping: BW Pet Treats offers a flat-rate shipping fee of £3.99 for all UK orders, with free shipping on orders over £30. All orders are shipped via Royal Mail 1st Class.
- Dispatch and Delivery Time: Orders are typically dispatched within 2 working days, with an estimated delivery time of 1-3 working days following dispatch. These delivery times are estimates and may vary, particularly during busy periods or due to factors outside our control.
- We are not responsible for any delays caused by Royal Mail or other third-party courier services.
5. Cancellations and Returns
- Order Cancellation: You may cancel your order at any time before it has been dispatched by emailing us at bwpettreats@gmail.com. If your order has already been dispatched, please refer to our returns policy.
- Returns: Unopened and unused items may be returned within 14 days of receipt for a full refund. The product must be in its original packaging and in resellable condition. Please contact us at bwpettreats@gmail.com to arrange a return.
- Non-Returnable Items: For hygiene reasons, we cannot accept returns of opened or used pet treats, unless the product is faulty.
6. Product Information
- We take great care to ensure that the descriptions and details of our products are accurate. However, as our treats are natural products, there may be slight variations in appearance, size, or shape from batch to batch.
- All product descriptions and other content on the website are provided for general information purposes only and should not be considered as veterinary or professional advice.
7. Liability
- BW Pet Treats will not be held liable for any indirect, special, or consequential losses, including loss of profits, revenue, or data, arising from your use of our website or the purchase of our products.
- We will not be responsible for any allergic reactions or adverse health effects caused by our products. We recommend that you consult your vet if your pet has any dietary restrictions or health concerns before purchasing our treats.
8. Privacy
- Your privacy is important to us. We only collect and process the personal data necessary to fulfil your order, such as your name, address, and contact information. We do not share your personal data with third parties except for the purposes of fulfilling your order (e.g., shipping).
- For more information, please refer to our Privacy Policy.
9. Intellectual Property
- All content on our website, including text, images, logos, and product descriptions, is the intellectual property of BW Pet Treats. You may not use, reproduce, or distribute any content from our website without our prior written consent.
10. Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms and Conditions
- We reserve the right to update or modify these terms at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly. By continuing to use our website after any changes are posted, you agree to be bound by the updated terms.
Contact Us
If you have any questions about these terms and conditions, please contact us at bwpettreats@gmail.com.