At BW Pet Treats, we are committed to providing high-quality, natural pet treats and ensuring a seamless shopping experience. Please review our delivery and returns policy for all orders placed on our website.
Delivery Information
- Flat-Rate Shipping: We offer a flat-rate shipping charge of £3.99 on all UK orders.
- Free Delivery: Orders over £30 qualify for free delivery within the UK.
- Delivery Method: All orders are shipped via Royal Mail 1st Class. We aim to dispatch orders within 2 working days, and you can expect delivery within 1-3 working days after dispatch.
Please note that delivery times may vary slightly during busy periods, such as holidays or unforeseen circumstances beyond our control (e.g., postal delays).
Returns Policy
We hope your pets enjoy their natural treats! However, if you need to return an item, please review the following policy:
- Returns Eligibility: Unopened and unused pet treats can be returned within 14 days of receipt for a full refund. Items must be in their original packaging and in resellable condition.
- Non-Returnable Items: For hygiene reasons, opened or partially consumed pet treats cannot be returned unless the product is faulty.
- Return Process:
- Contact us at bwpettreats@gmail.com within 14 days of receiving your order to arrange a return.
- We will provide instructions for returning the product. Please note that return postage costs are the responsibility of the customer unless the product is faulty or incorrect.
- Once we receive the returned item, we will process your refund within 7 working days, issuing it to the original payment method.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at bwpettreats@gmail.com. We will arrange for a replacement or a full refund, including any applicable shipping charges. Where possible, please provide photos of the damage to help us process your claim swiftly.
Cancellation Policy
You have the right to cancel your order within 14 days of purchase. If your order has already been dispatched, you will need to follow the returns process outlined above. For cancellations before dispatch, please email us as soon as possible at bwpettreats@gmail.com.
Contact Us
If you have any questions regarding your order, delivery, or returns, feel free to get in touch at bwpettreats@gmail.com.
Thank you for choosing BW Pet Treats! We appreciate your support and look forward to serving you and your pets.